You can add this document to your saved list Sign in Available only to authorized users. There are a number of ways of distinguishing between these processes, but the important point to bring out in the discussion is that the processes do differ. Process design 2 Analysis Executive summary What is process design analysis? It should attempt to increase the revenue of the business through its ability to serve customers. Chapter 1 of the text identifies four contributions of operations management.
He is also beginning to understand the nature of the relationships between the various processes within his business. The main point is to demonstrate that the two main processes are different. Notes on questions Questions 1 — Do you think Marco Van Hopen understands the importance of operations to his business? An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues. There are a number of ways of distinguishing between these processes, but the important point to bring out in the discussion is that the processes do differ.
This is a fundamental decision for Marco Van Hopen. What kind of job designs do the staff involved in each of these processes require?
It should attempt to control or minimize the cost base of the business.
Operations and Process Management
Of course, this is not unusual, but it is worth exploring the implications of this with students. Less so with production services and design where creativity is important, or more so with administration and equipment studj and sales where outputs are more standardized. Process design 1 Positioning Executive summary What is process design positioning?
It should do these two things without needing stydy invest an excessive amount of capital in the business, and 4. Skickas inom vardagar. How are processes currently designed?
For example, although inventory management is not explicitly emphasized within the case, it is clear that the inventory of lighting and other equipment is a key decision for the hire and sales part of the company.
Variation is likely to be similar to production services, as is visibility, although much of the design will take place without the client being present.
The underlying issue in the case is how to reconcile the needs of the two services. Are process tasks and capacity configured appropriately?
AAF Case Study 项目管理案例授课 by Loki Su on Prezi
A model of operations and process management Critical commentary Summary checklist Case study: Develop the capabilities to There is very little evidence that Marco is yet thinking about the secure future business future in terms of operations capabilities.
Does operations strategy set an improvement path? Are process performance objectives understood? Using the case This is a general introduction case to operations and process management. Does operations and process management have a strategic impact? Variety may even be higher than design services because not all designs will be accepted by the clients. Students can be encouraged to discuss this issue generally during the case debrief so that its inclusion in the course aag be justified.
Process design 2 Analysis Executive summary What is process design analysis? You can add this document to your study collection s Sign in Available only to authorized users.
AAF Rotterdam by Flora Erdelyi on Prezi
Variation is difficult to assess for the administration process. It should be able to develop the capabilities that will bring it more business in the future. Alison Smart, Manchester Business School, University of Manchester This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life. Does the business take a process perspective?
He sees the company as growing and that changes will have to be made, but it is rotterdwm that is central to his thinking rather than developing unique capabilities that will protect him from competition in the future.
Is process variability recognized?
Ask them to identify the dangers of moving towards a more segmented and focused set of processes. These organizations may be serving the final client or rotterfam production company, but it is almost always important for AAF to develop some kind of relationship with them because they will be or should be collaborating to provide the final service.
This is used as a justification for retaining the sales and hire part of the company but there is no explicit discussion of the trade-off between the benefits this investment brings and the costs including opportunity costs in a period when the company is growing quickly.
However, the diagram below is one way of illustrating the various relationships between some of the significant players in the supply network, where the double-headed arrow means that either the flow of service is both ways or the nature of the relationship is one of collaboration rather than a straightforward supply of service.
Administration is surprisingly similar to equipment hire and sales. Where should operations be located?